1. Coordinate and communicate all aircraft issues with the customer.
2. Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
a. Review warranty programs.
b. Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
c. Adjust schedule as needed.
d. Discuss credit...
Serves as main point of contact with the Customer while supporting the needs of the Service Center team members. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team. Ens...