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4 months ago
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2018 Intern - Customer Service Relations


Textron Aviation
Location: Wichita, Kansas
Job type: Permanent
Sector: Manufacturing
Category: Customer Service Jobs
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Description

Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having the Right People in the Right Place at the Right Time. Are you ready to elevate your career?

Position Summary:

Handles intense customer phone reception and electronic communication of customer’s non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.

Position Responsibilities (may include, but not limited to):

· Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.

· Develop familiarity with all technical publications/subscriptions.

· Screens customers through Restricted Party Screening system.

· Utilizes Paymentech for processing customer credit card information.

· Monitors applicable customer accounts to ensure funds are available for purchases.

· Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.

· Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.

· Advises customers of product delivery information, pricing, and backordered item delivery times.

· Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.

· Provides feedback and recommendations for process improvements to better achieve department objectives.

· Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.

*

Processes intensive customer email correspondence displaying professional writing proficiencies.

Qualifications

Education:

· Pursuing a Bachelor’s Degree in business, psychology, social science or related field.

Required Skills:

· Professional and diplomatic demeanor

· Excellent customer service skills a must

· Excellent verbal and written communication skills

· Interest in business, accounting practices, customer handling and aircraft publications

· Experience in general business/office/customer procedures

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.

Primary Location
: US-Kansas-Wichita

Recruiting Company: Textron Aviation

Schedule
: Full-time

Job Level
: Individual Contributor

Shift
: First Shift

Job Posting
: 08/17/2017, 2:55:22 PM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
Description

Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having the Right People in the Right Place at the Right Time. Are you ready to elevate your career?

Position Summary:

Handles intense customer phone reception and electronic communication of customer’s non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.

Position Responsibilities (may include, but not limited to):

· Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.

· Develop familiarity with all technical publications/subscriptions.

· Screens customers through Restricted Party Screening system.

· Utilizes Paymentech for processing customer credit card information.

· Monitors applicable customer accounts to ensure funds are available for purchases.

· Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.

· Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.

· Advises customers of product delivery information, pricing, and backordered item delivery times.

· Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.

· Provides feedback and recommendations for process improvements to better achieve department objectives.

· Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.

*

Processes intensive customer email correspondence displaying professional writing proficiencies.

Qualifications

Education:

· Pursuing a Bachelor’s Degree in business, psychology, social science or related field.

Required Skills:

· Professional and diplomatic demeanor

· Excellent customer service skills a must

· Excellent verbal and written communication skills

· Interest in business, accounting practices, customer handling and aircraft publications

· Experience in general business/office/customer procedures

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.

Primary Location
: US-Kansas-Wichita

Recruiting Company: Textron Aviation

Schedule
: Full-time

Job Level
: Individual Contributor

Shift
: First Shift

Job Posting
: 08/17/2017, 2:55:22 PM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
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