Baggage Service Agents work at our hub airports and may be assigned to departments/teams such as the Bagroom or serve as an Agent - Expeditor.
Expeditor Agents will ensure contact is maintained with the Bagroom Supervisor regarding operation items. The Expeditor Agent will reroute and/or re-tag misconnected bags, research untagged bags, and identify bags that were not sorted or not loaded. The Expeditor is responsible for processing Baggage Change Orders (BCO) in a timely manner, monitoring bag belts for items that do not belong such as pets, oversized items and Priority Parcel Service (PPS); and monitoring "hot" bags to be taken to the gate on-time for flight departures. Ensures proper follow up with Bagroom Supervisor and also communicates with Passenger Service about re-routed bags and coordinates with Crew Chiefs for baggage movement to prevent tracers as necessary. Completes required paperwork, updates queue's worked and handles all opening and closing duties as assigned.
In this position, the ability to adapt to the changing needs of the operation is critical.
Additional Position Details
Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.