Passenger Service Agents BMAS work in Baggage at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy.
Lead Agents conduct agent observations and associate activities. The Lead Agent administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. The Lead Agent also maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports. The role also requires the candidate to assist management in the completion of administrative duties and to acts as a company representative when assigned.
In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
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