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8 months ago
Envoy Air
Location: Wisconsin, United States
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
Job Description

Lead Station Agents promote and sell air travel for American Eagle, American Airlines and/or one of our contracted carriers.  Lead Agents conduct agent observations and associated activities. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Leads will administer local training programs.  Maintain supplies and inventory control logs as well as prepare customer correspondence, investigates discrepancies and compiles statistical data for reports.  Assists management in the completion of administrative duties and acts as a company representative when assigned.

Lead Agents perform Station Agent work as required.  Station Agent work includes but is not limited to: answering inquiries regarding general travel information, prepare itineraries, compute fares, prepare/issue tickets/refunds, check baggage and collect excess baggage charges in accordance with tariff rules. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Station Agents also escort passengers from the terminal to and from aircraft ensuring a safe path at all times.  Additionally, Station Agents perform the loading and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft; physical handling of freight and company material, clean and service cabin interiors, including cockpit, lavatories and draining lavatories. Station Agents also provide guideman functions, use X-ray equipment and other safety related equipment and provides de-icing service to the aircraft when needed. 

Job Requirements

In this role, good organizational and interpersonal skills are necessary.  Must be comfortable organizing workgroups and comfortable handling multiple priorities in a fast-paced environment.  The ability to demonstrate above-average qualities of leadership, initiative and judgment are essential.

Position Requirements

  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Valid state driver’s license
  • One (1) year of customer service experience
  • Must be able to lift bags weighing up to 75 lbs.
  • Demonstrated ability to communicate effectively both orally and in writing
  • Willing and able to work rotating shifts including nights, holidays, weekends and days off
  • Flexible to work additional hours, on short notice, when operationally necessary
  • Possess the legal right to work in the United States
  • Must be able to read, write, fluently speak and understand the English language

Position Preferences

  • Previous experience in a team lead capacity
  • Administrative experience
  • Above average attendance
  • Ability to read, write, fluently speak and understand Spanish may be desired in some locations

Additional Position Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
  • Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position; this position may be subject to DOT testing

Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

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