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17 days ago
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Agent – Station Agent (Airport Customer Service & Ramp)


Envoy Air
Location: Dayton
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
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Job Title
Agent – Station Agent (Airport Customer Service & Ramp)
Location
DAY - Dayton, OH US (Primary)
Career Level
Entry Level
Category
Airport Agents / Clerks
Job Description

Station Agents perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time. Responsibilities may vary at each airport and may include customer service (above wing), ramp service (below wing) work, or a combination of both.

Station Agents working customer service functions promote and sell air travel with American Eagle, American Airlines and/or other contracted carriers. Agents are responsible for answering inquiries regarding general travel information and will prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Station Agents escort passengers from the terminal to and from aircraft ensuring a safe path at all times. Agents complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades. Agents will determine flight close-out times and prepare, complete and check various flight forms for accuracy.

Station Agents assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft. These items are transported between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment. Station Agents working on the ramp will also be responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the jetbridge, vehicles and equipment. Agents will clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory. Station Agents work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.

 

Job Requirements

In this role, candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.

Position Requirements

 

  • Minimum Age: 18 
  • High school diploma or GED equivalent 
  • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position 
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis 
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity 
  • Must be able to perform all duties in various weather conditions and time constraints 
  • Ability to read, write, fluently speak and understand the English language 
  • Possess the legal right to work in the United States 

Position Preferences

  • A minimum of one year of customer service experience 
  • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations 

Additional Position Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. 
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. 
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. 
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Travel
None/Not Specified
Job Title
Agent – Station Agent (Airport Customer Service & Ramp)
Location
DAY - Dayton, OH US (Primary)
Career Level
Entry Level
Category
Airport Agents / Clerks
Job Description

Station Agents perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time. Responsibilities may vary at each airport and may include customer service (above wing), ramp service (below wing) work, or a combination of both.

Station Agents working customer service functions promote and sell air travel with American Eagle, American Airlines and/or other contracted carriers. Agents are responsible for answering inquiries regarding general travel information and will prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Station Agents escort passengers from the terminal to and from aircraft ensuring a safe path at all times. Agents complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades. Agents will determine flight close-out times and prepare, complete and check various flight forms for accuracy.

Station Agents assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft. These items are transported between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment. Station Agents working on the ramp will also be responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the jetbridge, vehicles and equipment. Agents will clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory. Station Agents work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.

 

Job Requirements

In this role, candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.

Position Requirements

 

  • Minimum Age: 18 
  • High school diploma or GED equivalent 
  • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position 
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis 
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity 
  • Must be able to perform all duties in various weather conditions and time constraints 
  • Ability to read, write, fluently speak and understand the English language 
  • Possess the legal right to work in the United States 

Position Preferences

  • A minimum of one year of customer service experience 
  • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations 

Additional Position Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. 
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. 
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. 
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Travel
None/Not Specified

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