Station Agents perform a variety of tasks to keep our airport operations running smoothly, efficiently and on-time.Station Agents working customer service functions promote and sell air travel with American Airlines, American Eagle and/or other contracted carriers. Agents are responsible for answering inquiries regarding general travel information and will prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules. Agents perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Station Agents escort passengers from the terminal to and from aircraft ensuring a safe path at all times. Agents complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades. Agents will determine flight close-out times and prepare, complete and check various flight forms for accuracy.
Responsibilities may vary at each airport and may include ramp service (below wing) work or a combination of both. Station Agents working ramp service functions may perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft using equipment such as belt-loaders, tugs, and carts. Station Agents may also be responsible for marshaling aircraft, cleaning and servicing cabin interiors, draining lavatories, and de-icing aircraft. If these responsibilities apply at this location, more information will be provided at the interview session.
In this role, candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.