Station Agents perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time. Responsibilities may vary at each airport and may include customer service (above wing), ramp service (below wing) work, or a combination of both.
Station Agents assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft. These items are transported between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment. Station Agents working on the ramp will also be responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the jetbridge, vehicles and equipment. Agents will clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory. Station Agents work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Station Agents working customer service functions may promote and sell air travel with American Airlines, American Eagle and/or other contracted carriers and would be involved in various tasks at the ticket counter or gate counter. If these responsibilities apply at this location, more information will be provided at the interview session.
In this role, candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.
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