Reporting to the Project Manager, the Lead Technician is responsible for overseeing, directing and orienting Aircraft Maintenance Technicians to execute their work in accordance to task requirements and in line with the Company Repair Station procedures and requirements, ensuring compliance to FAA/EASA regulations and in line with OEM MPDs, and in so doing delivering efficient high quality work with safety being their uncompromising priority.

• Ensure the highest quality service, safety standards and performance, with the objective of exceeding customer satisfaction in the re-delivery of airworthy, reliable and clean aircraft, in a timely manner.
• Direct and supervise assigned Technicians (A&P Mechanics, Sheetmetal Mechanics, Avionic Technicians, Outside Services personnel), guiding and advising technical activity in accordance with the Task Card/MPD, Repair Station Manual and FAA regulations.
• Provide leadership and direction, coach and mentor technicians to consistently deliver excellence in their job execution as individuals and team players, ensuring high quality and efficient workmanship for on-time re-delivery of aircraft.
• Secure commitment and accountability at all levels in execution of both work and accurate supporting documentation.
• Ensure work schedule is in line with established project plan for each aircraft to be serviced in accordance with the Workscope and respective timeline.
• Schedule work shift personnel necessary to accomplish the assigned workscope in line with Project Manager’s plan.
• Assist Project Manager in elaborating detailed Shift Handover instructions and Work Interruption logs.
• Supervise and monitor Man Hour utilization in collaboration with Production Planning and Control. Make sure that all labor and materials used are allocated to the proper work order and item number.
• Work closely with Inspectors in order to prevent time wastage due to unnecessary delays, interruptions and duplicate work.
• Report to Project Manager any parts requirements and always carry out Purchase Order requests and Parts Consumption in accordance with Company procedures and documentation requirements including sign-offs.
• Support the Project Manager in making sure that all Maintenance Personnel are qualified to accomplish the duties assigned to them.
• Verify that tool required by Technicians are available and if not to work with Stores to provision them prior to commencing the tasks.
• Oversee Technicians to ensure the work area and hangar is kept to the highest standards of safety, compliant at all times, enforcing regulations and practices to avoid accidents. Strictly enforce good housekeeping practices at all times with an objective of securing an environment conducive to employee well-being.
• Report any incident immediately to Quality Assurance & Safety in accordance with Company policies and procedures. Scrutinize the proper tagging of Aircraft components, parts and panels appropriately stored (including racks by aircraft).
• Demand and accomplish document procedures and sign-offs in accordance with Repair Station Manual and respective tasks.
• Strive for continuous process improvements and increasing efficiencies in execution and delivery with safety as a priority.
• Maintain close and frequent communication with the Project Manager, notifying him/her of progress and any road-blocks or threats to the project’s critical path that could impact re-delivery.
• Review daily personnel performance and progress on aircraft to determine if any alteration to the plan and schedule is necessary and to ensure that tasks are completed within budgeted time.
• Collaborate with the Director Quality & Safety and his Training Specialist to establish On-The-Job Training Programs (OJT) for maintenance personnel and coordinate participation in training programs as appropriate. Participate in relevant development training including General Familiarization Certification.
• Request regular progress meetings with Project Manager and all relevant department heads and personnel concerning operational requirements and activities, clearly establishing objectives and actions.
• Deal with Customers in a cordial, respectful and professional manner, and to see to it that all personnel behave accordingly.
• Ensure that tools and equipment are correctly used and handled by Technicians for both safety and to reduce breakages, wear and tear. Require Technicians to report any tool malfunction promptly to the Stores with supporting documentation as per the Company’s processes.
• Support the Project Manager with other business activities as needed.
• To lead by example at all times; through professional behavior, integrity, commitment to the company and compliance with its policies.
• The number of Technicians a Lead will manage depends on the Workscope and Project Manager’s plan. Personnel to be managed include sub-contractors.
• One of the key challenges for the Leads is that of ensuring Technicians execute their task efficiently and within the budgeted time while consistently maintaining a high safety standard. Also important is to ensure that all documentation is completed and signed-off accurately and with integrity in a timely manner.

EDUCATION: High School Diploma/GED. Holds a current mechanic certificate with Airframe Rating, and has held this ratings for at least 3 years.

EXPERIENCE: At least 3 years of diversified maintenance experience on large aircraft with an Air Carrier, Commercial Operator or Certified Repair Station, and must have acted as an A&P Mechanic. 

KNOWLEDGE & SKILLS:

• Strong leadership skills.
• Effective decision-making skills.
• Strong negotiating skills.
• Excellent written and oral communication skills in order to effectively interact with all levels of staff from different departments effectively.
• Excellent organizational and problem-solving skills in order to prioritize workload according to business demands and works well under pressure.