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3 months ago
Hawaiian Airlines
Location: Hawaii, United States
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
Description

Aloha and thank you for your interest in the Kona Airport Customer Service Pool with Hawaiian Airlines!

This recruitment is for Contract Services.

Candidates must be able to attend a group screening interview on Thursday, June 29th and if invited, a final screening interview on Friday, June 30th. Travel to the screenings and any subsequent relocation expenses are the responsibility of the candidate. All communication is sent via email.

Upcoming Recruitment Events:

For a full listing of our upcoming recruitment events, please click here.

This requisition is for the Kona Airport Customer Service Pool ONLY. Please visit our Hawaiian Airlines careers site for a full list of open positions.

Work Schedules for All Positions:

During training: candidates from this recruitment may be considered for training in mid-July. Training will be conducted in Honolulu.

If hired: Schedules are awarded on a seniority basis. All shift schedules, including part-time, are 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement. Part time is 20 - 30 hours per week and may be extended to 40 based on operational need.

Candidates with restrictions in their availability will not continue in the recruitment process.

About the Airport Customer Service Pool:

We recruit candidates to fill current and anticipated future needs at the Kona International Airport. Successful candidates are placed into a hiring pool and are called upon to attend training as positions become available. When contacted, you will be advised of the training dates. Training is up to two weeks (typically Monday – Friday, 8:30am to 5:00pm), and is unpaid. Training is held at our Corporate Offices in Honolulu.

Key Responsibilities:

Contract Service Agents are Hawaiian Airlines employees who provide Customer Service Agent duties for other airlines. The other airlines contract Hawaiian Airlines to provide services to their passengers. Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include, but will not be limited to:

  • Checking-in passenger and baggage.
  • Making reservations for air using the PC reservations system.
  • Boarding passengers at the gate.
  • Assisting passengers with lost and found claims.
  • Handling and tagging baggage, cargo and mail.
  • Cleaning aircraft and other areas.
  • Loading and unloading trucks and aircraft.​​

Pay and Benefits:

  • In conjunction with the Collective Bargaining Agreement, pay is $10.71 per hour
  • Medical, vision and Hawaiian Airlines flight benefits are offered
Requirements

Minimum Requirements:

  • Must have high school diploma or equivalency
  • Able to pass computer skills test (type 25 wpm)
  • Must have a valid driver’s license.
  • Must be able to obtain a ramp license.
  • Have good command of the English language, written and verbal and be able to speak intelligently and effectively.
  • Thorough knowledge of geography of Hawaiian Islands and general knowledge of world geography.
  • Able to work under pressure with the public and all levels of employees.
  • Must have good customer relation skills.
  • Must have physical ability to:
    • Constantly walk and stand.
    • Occasionally sit, climb, balance, stoop, kneel, or crouch.
    • Occasionally lift up to 25 lbs. and ability to buddy lift more
    • Occasionally open and close doors on all aircraft types
    • Push or pull baggage carts
  • Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.

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