Aloha and thank you for your interest in the Honolulu Language Qualified Airport Customer Service Pool with Hawaiian Airlines!
We are seeking candidates who will help our guests make their travel effortless, embrace each guest in the warmth of Hawaiian hospitality and the spirit of Aloha, and share authentic touches of Hawaii and respect the cultures of our guests. Join us.
This is a language qualified posting. Candidates must be able to proficiently speak Cantonese, Japanese, Korean or Mandarin in a business setting and will be subject to a bilingual screening process. Language qualified Customer Service Agents work all flights and assist both non-English speaking and English speaking guests.
**Candidates who apply for this requisition may be considered for future screenings throughout 2017.**
Candidates must be able to attend all screenings in-person. Travel to the screenings and any subsequent relocation expenses are the responsibility of the candidate. All communication is sent via email.
Upcoming Recruitment Events
For a full listing of our upcoming recruitment events, please click here.
This requisition is for the Honolulu LANGUAGE QUALIFIED Airport Customer Service Pool ONLY. Please visit our Hawaiian Airlines careers site for a full list of open positions.
Work Schedules for All Positions:
During training: Up to 10 days full-time, Monday - Friday 8:30am - 5:00pm. Training will be conducted in our offices in Honolulu and is unpaid.
If hired: Schedules are awarded on a seniority basis. All shift schedules, including part-time, are 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement. Part time is 20 - 30 hours per week and may be extended to 40 based on operational need.
Candidates with restrictions in their availability will not continue in the recruitment process.
About the Airport Customer Service Pool:
The Airport Customer Service Pool is comprised of two positions: Customer Service Agent and Contract Service Agent.
CUSTOMER SERVICE AGENT KEY RESPONSIBILITIES
CONTRACT SERVICE AGENT KEY RESPONSIBILITIES
LANGUAGE QUALIFIED CUSTOMER SERVICE AGENT MINIMUM REQUIREMENTS
LANGUAGE QUALIFIED CONTRACT SERVICE AGENT MINIMUM REQUIREMENTS
***HAZMAT MATERIAL TRAINING PREREQUISTE- Per 14 CFR 121.1005(b) requires each crewmember and person performing or directly supervising any job functions involving any item for transport on board an aircraft to receive HAZMAT Training respective to their job function prior to reporting to that department.
This is a language qualified posting.