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10 months ago
Hawaiian Airlines
Location: Portland, Oregon
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs

Aloha and thank you for your interest in the Portland Airport Customer Service Training Pool with Hawaiian Airlines!

Candidates who apply for this requisition may be invited for a group screening process, which will be held at the Portland International Airport on Thursday, July 6, 2017.  Candidates who pass the group screening will be invited for a final screening, which will be held in the afternoon on the same day.  Travel to the screening sessions are the responsibility of the candidate.

Upcoming Recruitment Events

For a full listing of our upcoming recruitment events, please click here.

This requisition is for Portland ONLY. Positions are typically posted 3 - 4 weeks prior to the recruitment event and posted for a limited time only.Please monitor our current openings page and apply for those positions when it is posted.

Work Schedule:

During training: Up to 10 days full-time, typically Monday - Friday from 8:00am - 5:00pm. Training will be conducted at the Portland International Airport and is unpaid.  We are seeking candidates to attend training in mid-July.

If hired: schedules are awarded on a seniority basis. All shift schedules are casual part-time only and 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement. All positions in Portland are no more than 19 hours per week.

Candidates with restrictions in their availability will not continue in the recruitment process.

Pay & Benefits:

Pay for the position is in conjunction with the Collective Bargaining Agreement and any living wage ordinance, as applicable. Only Hawaiian Airlines flight benefits are offered.

About the Airport Customer Service Training Pool:

Candidates in the Airport Customer Service Training Pool can be considered the Mainland Customer Service Representative position. 

If you are successful in the screening process and identified as a candidate to be considered for our unpaid training, you will be placed into the training pool.  

Final candidates from the screening process not invited to training or those who successfully complete training and not offered a position will remain in the training pool through January 31, 2018.  Candidates not invited for training by then will need to re-apply for the training opportunity.


Candidates in the pool may be invited to attend unpaid training provided by Hawaiian Airlines. The training session is up to two weeks (typically Monday – Friday). If invited to training, you will have an opportunity to learn general airline operations, including regulatory concepts and the Interact/Sabre computer system, which is the industry standard used by many airlines.

Key Responsibilities:

Mainland Customer Service Representatives (MCSRs) perform any one, or combinations of, clerical duties as assigned, necessary to the operation of Hawaiian Airlines. Such duties shall include but will not be limited to:

  • ticketing passengers,
  • preparing manifests and air bills,
  • making reservations,
  • giving information and selling to customers,
  • accounting for cash and charge transactions,
  • auditing and correcting sales reports and cash receipt summaries,
  • verifying fare and rate changes on tickets,
  • air bills and excess baggage receipts,
  • balancing daily cash transactions,
  • preparing daily journal entries,
  • preparing various reports,
  • operating such machines as keypunch, verifier, sorter, mimeograph, addressograph, office calculator and interpreter,
  • checking load manifests against tickets,
  • receiving, uncrating and checking material,
  • issuing material,
  • inventorying,
  • posting journals or stock record card, and
  • operating communications and telephone switchboard operator equipment.

MCSRs will also perform work which is incidental to their primary duties. Additionally, MCSRs may be required to perform fueling of aircraft, aircraft cleaning, and assisting of loading and unloading of cargo, baggage and company material.


Minimum Requirements:

  • Must have high school diploma or equivalency.
  • Able to pass computer skills test (type 25 wpm)
  • Must have a valid driver’s license.
  • Must be able to obtain a ramp license.
  • Have good command of the English language, written and verbal and be able speak intelligently and effectively.
  • Thorough knowledge of geography of Hawaiian Islands and general knowledge of world geography.
  • Able to work under pressure with the public and all levels of employees.
  • Must have good customer relation skills.
  • Must have physical ability to:
    • Constantly walk and stand.
    • Occasionally sit, climb, balance, stoop, kneel, or crouch.
    • Frequently lift 50lbs and 70 lbs. occassionally
    • Occasionally open and close doors on all aircraft types
    • Push or pull baggage carts
  • Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.

    • Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position.

    • Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.

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