Aloha and thank you for your interest in the Portland Airport Customer Service Training Pool with Hawaiian Airlines!
Candidates who apply for this requisition may be invited for a group screening process, which will be held at the Portland International Airport on Thursday, July 6, 2017. Candidates who pass the group screening will be invited for a final screening, which will be held in the afternoon on the same day. Travel to the screening sessions are the responsibility of the candidate.
Upcoming Recruitment Events
For a full listing of our upcoming recruitment events, please click here.
This requisition is for Portland ONLY. Positions are typically posted 3 - 4 weeks prior to the recruitment event and posted for a limited time only.Please monitor our current openings page and apply for those positions when it is posted.
During training: Up to 10 days full-time, typically Monday - Friday from 8:00am - 5:00pm. Training will be conducted at the Portland International Airport and is unpaid. We are seeking candidates to attend training in mid-July.
If hired: schedules are awarded on a seniority basis. All shift schedules are casual part-time only and 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement. All positions in Portland are no more than 19 hours per week.
Candidates with restrictions in their availability will not continue in the recruitment process.
Pay & Benefits:
Pay for the position is in conjunction with the Collective Bargaining Agreement and any living wage ordinance, as applicable. Only Hawaiian Airlines flight benefits are offered.
About the Airport Customer Service Training Pool:
Candidates in the Airport Customer Service Training Pool can be considered the Mainland Customer Service Representative position.
If you are successful in the screening process and identified as a candidate to be considered for our unpaid training, you will be placed into the training pool.
Final candidates from the screening process not invited to training or those who successfully complete training and not offered a position will remain in the training pool through January 31, 2018. Candidates not invited for training by then will need to re-apply for the training opportunity.
Candidates in the pool may be invited to attend unpaid training provided by Hawaiian Airlines. The training session is up to two weeks (typically Monday – Friday). If invited to training, you will have an opportunity to learn general airline operations, including regulatory concepts and the Interact/Sabre computer system, which is the industry standard used by many airlines.
Mainland Customer Service Representatives (MCSRs) perform any one, or combinations of, clerical duties as assigned, necessary to the operation of Hawaiian Airlines. Such duties shall include but will not be limited to:
MCSRs will also perform work which is incidental to their primary duties. Additionally, MCSRs may be required to perform fueling of aircraft, aircraft cleaning, and assisting of loading and unloading of cargo, baggage and company material.