3 months ago
Purpose: Deliver accurate and quality education to Airport Service employees and vendors that provide compliance with regulatory, service requirements and operational goals.
Course Development: Develop, maintain and deliver curriculum that includes lesson plans, new hire and recurrent training, regulatory and new product training. Maintain and teach over 35 different curriculums.
Deliver Adult Learning Training Methodology: Recognize and adapt practical instruction according to adult learning principles.
Evaluate Employee Behavior and Performance: Monitor employee participation and progress throughout the training event. Provide direct feedback and coaching for success. Document and report behavioral/class disruptions/attendance issues to Training Management and respective GM.
Participate in Station Openings: Provide technical training and on-site support for new station openings to include: setup of training records, organization of station files, conduct onsite training and practice sessions. Assist new GM as needed.
Recordkeeping: Complete recordkeeping (when not electronic), e.g., GSC, CRO, Baggage, and Operations.
Proficient in Microsoft office, specifically power point and word, outlook basic excel.
Maintain strong knowledge of computer reservation and check-in system.
Possess the ability to communicate effectively both orally and in writing.
Build competency in understanding of LMS layout, course delivery and recordkeeping.
Team Player: Seek to work well with others and will all levels of management. Listen, communicate and share knowledge to enhance learning.
Plans and Organizes: Know class material to keep current on policies and systems. Prepare classroom for students. Order adequate supplies. Troubleshoot technical equipment and/or work with IT to ensure system is working.
Counseling/Coaching: Promote success by coaching performance, counseling behavior and monitoring progress of student learning and make suggestions as needed. Create a positive learning environment with accountability for results. Demonstrate leadership and organizational skills
Professionalism: Maintain composure during stressful situations. Uphold objectivity when dealing with student varying situations/problems. Be on time, dress professionally in the classroom and uphold classroom standards.
Trustworthy: Possess a high level of integrity, confidentiality, discretion and ethics. Is direct and open and creates a trusting environment with students. Admit mistakes and don’t make excuses or become defensive. Build and sustain relationships with all stakeholders.
Creativity: Is an effective strategist with various ideas. Promote innovation of learning techniques.
Customer-Focused: Understand customer needs and meet them without adding costs and complexity. Help customers adopt standard processes to achieve outcomes.
Passport for extensive travel required for domestic and international locations.
Light physical effort required to transport baggage and training supplies (less than 50 lbs.).
Work under pressure with accuracy while meeting challenging deadlines.
Must be willing to be fingerprinted and have the ability to pass a background check to obtain security badges for airport locations.
Education/Experience Requirements - Required
Bachelor’s Degree or work experience.
Previous airport/airline experience.
Professional appearance and excellent presentation skills.
Education/Experience Requirements - Preferred
Bachelor’s Degree in Education or Communication/English/the Arts
Previous teaching experience.
Multi-Lingual (Spanish & English)
Knowledge of Navitaire.
Licenses/Designations – Required
Valid driver’s license
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)