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16 days ago
American Airlines
Location: Texas, United States
Job type: Permanent
Sector: Operations
Category: Analyst Jobs
This job is a member of the Customer Relations Team, within the Customer Experience Division.

Responsible for reporting and analyzing data for all discrimination complaints across American Airlines

* Provides support in developing visibility and coordination across the company

* Develops reports to analyze claims and investigations into customer discrimination complaints

* Assists with identifying patterns and trends related to customer discrimination complaints

* Completes data analysis to monitor program effectiveness and compliance

* Establishes reporting process to senior leadership

* Analyzes resource utilization and builds strategies to optimize staffing requirements for the team

* Seeks feedback across the operational groups to develop effective tracking and awareness to ensure all actions across American Airlines align with company culture, policies and procedures

Job Qualifications

Minimum Qualifications – Education & Prior Job Experience

* Undergraduate degree in a quantitative field (i.e. Operations Research, Statistics, Economics, Logistics, Engineering, Finance, Accounting, Mathematics) or equivalent experience/training

* Minimum of 3 years’ experience in an analytical role with strong experience in data analysis and reporting

Preferred Qualifications – Education & Prior Job Experience

* N/A

Skills, Licenses & Certifications

* Demonstrated strong analytical skills

* Ability to deliver accurate work in an operation environment with multiple deadlines

* Strong experience with Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

* Logical and proactive approach to problem solving

* Experience in preparing presentations and reports for senior management

* Experience working across departments to achieve objectives

Language & Communication Skills

* Excellent communication skills with ability to effectively interact with employees at all levels and from various departments within the organization

Additional Locations: None

Job Level:

Requisition ID: 16234

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Engineer, Data Analyst, Engineering, Data

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