We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
At least 4 years work experience in developing, engineering and improving IT Service Management processes required.
At least 4 years work experience in creating, managing and maintaining process diagrams and process definition documents required.
At least 3 years work experience in gathering and analyzing requirements to improve existing processes required.
At least 3 years experience in defining process metrics and KPIs required.
At least 2 years work experience in Incident/Change/Problem analysis and trending experience required.
At least 2 years of Service Management Reporting experience required.
At least 2 years of experience in creation of Dashboards and associated analytics required.
At least 2 years of experience of the Use of Service Management Platform required.
ITIL Foundation Certification (or Higher) preferred.
Advanced ITIL Certification (Service Operations or Continual Service Improvement) preferred.
Must be able to comply with Company attendance standards as described in established guidelines.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Southwest Airlines is an Equal Opportunity Employer.