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about 1 year ago
American Airlines
Location: Fort Worth, Texas
Job type: Contract/Locum
Contact: No Name
Category: Office

Job Description

The Associate Infrastructure Administrator is a member of the IT Security Technology team, and part of the Employee Technology Department at American Airlines. This role serves as first point of contact for our customers requesting assistance from the Identity Management Program team. This role is responsible for managing project timelines, reporting project status, risks, and issues to management, and ensuring quality of technology deliverables for all customers.



  • Serves as a liaison between developers, architects, engineers and our internal business partners and/or vendor companies
  • Demonstrate problem solving skills, have strong presentation and analytical skills, and possess a desire to work in a fast paced environment
  • Successfully engage in multiple initiatives simultaneously

Job Qualifications

  • BA/BS Degree in a technology related or other degree (preferred)
  • 2-4 years Customer Service experience required
  • 5+ years of relevant technical or business work experience
  • Proficient in Microsoft Office software
  • Effectively communicate status, schedules and needs to IT management and business clients as well as ensure that plans and standards are adhered to
  • Agile experience (preferred)
  • Enterprise level applications experience
  • Excellent verbal, written and communication skills
  • Ability to present and explain technical information in a way that establishes rapport and gains understanding from both technical and non-technical audience
  • Strong organizational skills enabling development, management, and coordination of multiple projects/schedules
  • Ability to make quick decisions, and anticipate project risks proactively across multiple projects, while maintaining high standards of performance

Additional Locations: None
Requisition ID: 2180 


Nearest Major Market: Fort Worth 
Nearest Secondary Market: Dallas

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