This position is responsible for working directly with the NetJets internal business units to identify, define, document, and prioritize requirements of information systems of various size and complexity. Leads and/or assists with project scoping and business process reengineering. Acts as a liaison between assigned business units and Information Technology, to improve communication and accessibility of the department. Occasional travel (domestic or international) between operating companies may be required. Occasional work during non-standard hours may be required.
MAJOR DUTIES/RESPONSIBILITIES and ESSENTIAL FUNCTIONS:
50% Requirements analysis, documentation, and communication, for large and/or complex technology projects with local, remote, and/or offshore teams. Leadership and development support for those projects, as needed
25% Scoping and estimation, and/or business process reengineering, for large and/or complex new business project requests from any operating company/business unit
15% Liaison between IT and assigned business units
10% Helping define and improve BA processes
Education: Bachelor's Degree
Course of Study/Major: Business, Technology-related field, Aviation, or equivalent work experience
Type of Credentials/Licenses: None specified
Work Experience: 4-6 years
Must have experience with standard software development project management process (Agile) with analysis and documentation techniques (user, stories, use cases, business rules, process diagrams, etc.).
Requires strong ability to balance competing needs and priorities, and to stay focused on the priorities of the overall NetJets business.
Requires excellent oral and written communication skills, people skills, presentation skills, facilitation skills, and the ability to navigate complex organizational structures.
Ability to assess and prioritize the customers' needs and root problems.
Ability to facilitate meetings between analysts and individuals from within the business.
Ability to closely manage others' expectations, inside and outside of IT.
Ability and willingness to mentor and coach more junior employees.
Ability to gain both a broad and a deep understanding of business operations, processes, problems, and needs, to the level necessary to recommend process improvements in addition to technology solutions.
Experience with Agile Software Development, Gherkin Requirements Documentation, and Test Driven Development.
Experience in use case analysis and modeling, and other industry best practices, especially on large/complex projects with large teams.
Experience working with distributed operations and companies, on multiple continents.
Experience with project proposal scoping, Request for Proposal documentation, estimation, and cost/benefit analysis.
Lightweight project management experience and/or ability.