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8 days ago
Hawaiian Airlines
Location: Honolulu, Hawaii
Job type: Permanent
Sector: Operations
Category: Analyst Jobs
Position Overview

Business Analyst will be an interface between technology teams, support teams, and business partners to identify and define solutions to maximize the value delivered by an organization to its stakeholders. Business Analysts work across all levels of an organization
and participate in defining the goals and requirements for programs and projects or supporting continuous improvement in its technology and processes.

Key Responsibilities

* Analyze, facilitate, and develop the documentation of business and technical requirements

* Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, competitive product analysis, task and workflow analysis

* Work closely with other IT teams and business stakeholders for awareness, planning, implementation, support and maintenance

* Work with stakeholders and outsourced vendor resources to ensure business and technical requirements are accurately translated into requirement specifications and functional designs

* Flag respective Systems Analyst/Solution Architect on any potential cross-application impacts for proactive plans around integration

* Ensure traceability of requirements through design & build, testing, and deployment

* Work with business units to develop test traceability matrix back to their project requirements; ensure clarity with the business, project team and QA

* Work with business stakeholders and QA to design test cases to ensure requirements are correctly implemented and that applicable user acceptance testing is performed

* Lead functional departments through the documentation and gap analysis of “as is” and “to be” business processes

* Facilitate the development of end user training materials and the adoption of new business processes

* Become a subject matter expert in the assigned area of business focus
* Area of focus in applications for the Commercial Division, specifically Loyalty Programs

Requirements

Minimum Requirements

* Bachelor’s degree or equivalent combination of experience and education
* 4 years working primarily as a business analyst or in a related role
* Proficient in the areas of gathering and documenting requirements, developing use cases and test cases, process mapping, and developing data flow diagrams

* Superior written and verbal communication skills
* Proficient in multi-tasking, analytical thinking, and problem solving
* Working knowledge of project management principles and methodology
* Experience with implementing and supporting complex integrated applications
* Strong knowledge of software development life cycle and methodologies/techniques such as waterfall or agile/scrum

* Intermediate level of competency with productivity and collaboration tools such as MS Office, MS Project, MS SharePoint and process mapping tools such as Visio

Preferred Qualifications

* Advanced level of competency with office productivity tools such as MS Office and process mapping tools such as Visio

* Experience working in the airline industry with strong knowledge of airline technologies and processes

* Direct experience producing requirements for major system upgrades or new implementations in a fast paced, operationally critical environment

* Strong understanding of IT regulations including SOX, PCI, privacy laws, and general security practices

* Travel industry domain experience
* International Institute of Business Analysis (IIBA) CBAP Certification or Project Management Institute (PMI) PBA Certification

About Hawaiian Airlines

Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s

LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’
online newsroom.

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
here.
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
CFR 60-1.35(c)

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