Delta Air Lines is seeking a Business Analyst to work on its aircraft maintenance systems, a pivotal function in Delta's operations to keep aircraft flying safely. This is an exciting role offering the chance to interface with leaders in Delta TechOps and drive innovation, incorporating advanced analytics and new technology into aircraft maintenance IT systems and processes. The role of the Business Analyst is to support and enable change. The Business Analyst is responsible for eliciting requirements from business owners for projects and then performing the necessary analysis and documentation to ensure the changes are made. This Business Analyst will work closely with business leads as well as technical teams for development, testing, and architecture in the course of delivering the changes needed by the business.
YOUR RESPONSIBILITIES IN THIS ROLE
- Understand, document and prioritize high level business requirements - Convert high level business requirements into executable, detailed user stories to enable development - Create visual models (wireframes, Business Process Models) - Become and remain knowledgeable on key business processes and systems and how they operate/integrate - Manage the relationship between IT and key stakeholders and management teams, meeting on a regular basis and identifying all business initiatives and future projects - Proactively identify opportunities to leverage technical solutions and emerging technologies to facilitate business solutions - Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams - Identify gaps in the application functionality and work with the technical team to provide solutions - Provide efficient project processes and deliverables to shorten the project life cycle, where applicable - Work with application support and development teams to fix software bugs and escalate issues - Lead resolution of issues with interfacing systems built on different technologies - Facilitate and participate in regular project status reviews
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED? - Bachelor's Degree in Computer Science or Information Systems with three (3) or more years of IT and/or business experience, or any equivalent combination of experience, education, and/or training - Ability to understand customer and business needs and convert them into a compelling product vision - Ability to create detailed, well-written documentation for a variety of audiences. - Excellent stakeholder management and influencing skills - Excellent analytic and problem solving skills - Working knowledge of SQL - Ability to work independently as well as under the direction of project managers - Experience with Agile project environments preferred - Business process re-engineering and optimization skills - Strong understanding of data analytics
- Candidate must be highly motivated, and keen to work in a fast paced organization with a passion for working on new technologies - Experience with business process modeling or use case modeling is a plus - Experience with mobile application development is a plus - Some travel may be required