We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Identify and capture opportunities to improve the loyalty program performance through enhancements, new benefits and or targeted local market activities. To accomplish this, the employee will couple a hypothesis driven approach with complex analysis of financial data, sales data, customer data and loyalty program data and will create the business case and recommendation (overview of opportunity, size of opportunity, scenario analysis w/ROI & break-even points, potential risks & mitigation plans, and items and tasks needed for success). This person will work collaboratively within the loyalty team and cross functionally with other departments such as financial planning and analysis, business performance, online analytics, customer intelligence, customer experience, innovation, ground ops, customer relations, etc. to develop plans, gain buy-in/approval and carry out action plans to deliver the results.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be able to comply with Company attendance standards as described in established guidelines.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Southwest Airlines is an Equal Opportunity Employer.