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about 1 year ago
Southwest Airlines
Location: Dallas, Texas
Job type: Contract/Locum
Contact: No Name
Category: Office


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




Identify and capture opportunities to improve the loyalty program performance through enhancements, new benefits and or targeted local market activities. To accomplish this, the employee will couple a hypothesis driven approach with complex analysis of financial data, sales data, customer data and loyalty program data and will create the business case and recommendation (overview of opportunity, size of opportunity, scenario analysis w/ROI & break-even points, potential risks & mitigation plans, and items and tasks needed for success). This person will work collaboratively within the loyalty team and cross functionally with other departments such as financial planning and analysis, business performance, online analytics, customer intelligence, customer experience, innovation, ground ops, customer relations, etc. to develop plans, gain buy-in/approval and carry out action plans to deliver the results.

  • Candidate must be able to take ambiguous, complex issues and create work plans and timelines to accomplish goals.
  • Assists the overall operations of the team and improves its performance by recommending and building tools and reports as needed.

Must be able to meet any physical ability requirements listed on this description.


May perform other job duties as directed by Employee’s Leaders.



High School Diploma, GED or equivalent education required. 

Must be at least 18 years of age. 

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



  • Bachelors degree required in business, marketing, mathematics or related field required; MBA or Masters preferred


  • At least 4 years of work experience in business analytics and program development and implementation required
  • At least 3 years of experience with spreadsheets, databases, SQL and 1 year Tableau experience required
  • Familiarity with the airline industry and or loyalty is preferred


Must be able to comply with Company attendance standards as described in established guidelines.

  • Strategic thinker with strong analytical capability and confident point of view
  • Must be familiar with and understand financial data.
  • Must have extensive knowledge in data analysis and presentation.
  • Must possess strong abilities and interest in developing work plans and analyzing and extracting useful, business related information from large amounts of traffic, revenue.
  • Must be able to lead projects form inception to completion.
  • Must be results-driven and action oriented.
  • Must be self motivated and able to work both independently and autonomously and as a team player.
  • Must have solid experience with SQL, Tableau and databases.
  • Must possess strong PC skills with knowledge of Excel, PowerPoint, and Word.
  • Must be able to organize data and effectively communicate complex analysis in well written memos, charts, graphs, and/or presentations.
  • Must be comfortable with handling confidential information and presenting/communicating directly to senior and executive management.
  • Must be able to work well under pressure and perform multiple, concurrent tasks with frequent interruptions.



Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


Southwest Airlines is an Equal Opportunity Employer.

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