4 months ago
Business Operations Manager / Revenue Technology and Data Analytics
Responsible for delivering the right solutions on time, with the right costs, while ensuring that they adhere to technical and operating standards. Supports, influences and communicates the mission, goals, and objectives, and practices of the department, technology group, and Delta. Demonstrates leadership across multiple projects, peer groups, and departments in thought, initiative, responsibility, teamwork, actions, and culture. Effectively manages relationship with the customer (internal or external). Demonstrates the ability to lead, motivate and influence team members. Responsible for the financial control and accountability on capital and operating expenses for targeted areas of responsibility.
Your Responsibilities In This Role
Analyze trends in actual and forecasted chargeability in order to monitor and influence key performance metrics regarding resource utilization.
Analyze future demand for resources based on staffing needs of existing projects, probable pipeline opportunities, and future needs to support future opportunities.
Work with Project Delivery GM and Portfolio Delivery Directors to assess talent needs; communicates demand needs with sourcing group
Analyze future demand for resource skills and provides data
Balance the demand for resources with the supply taking into consideration skills, level of experience, geographic location, developmental objectives of the resources, and financial impact.
Research and recommend action to right size the resource pool as needed; Develop and recommend strategies to right size the resource pool based on analysis of future demand and the characteristics (quantity, skills, depth of experience, and cost profile) of the existing pool of delivery resources.
Maintain constant knowledge of current and upcoming projects and business demand activities
Responsible for analyzing overall utilization of portfolio
Work to resolve any issues regarding under or over allocations of current staff members
Manage and produces appropriate reporting and analysis associated with effectively managing all resources across departments
Participate in IT Sourcing meetings and acts as a liaison to PDO Center of Excellence and Portfolio Delivery
Actively minimize or maximize usage of FTEs and contractors as required to meet strategic needs of the business.
Align with PDO Center of Excellence and Portfolio Delivery to promote the enhancement of employees' skills and development of competencies needed to support current and future business.
Manage and resolve resource booking conflicts
Work in partnership with portfolio directors, delivery teams, HR, finance and vendors to acquire, assess, develop, retain and deploy internal/external resources with the right skills, at the right time, to the right project, and at the right cost, to effectively fulfill delivery management's engagement requirements.
Ensure that the projects' contribution to the customers' business goals are met, and that customer satisfaction with the project and conclusion is high.
Ensure that any new projects allocated are professionally defined with particular emphasis on risk assessment, work break-down structure, scheduling, and resources.
Coordinate activities with internal/external technology owners/service providers.
Ensure that the Delta standards and procedures are adopted and implemented
Consult with other technology groups to ensure project or product integrity.
Responsible for reviewing and approving enterprise changes and additions and supporting Enterprise Change Management.
Keep abreast of industry trends through benchmarking, participation in professional associations etc. in order to lead strategic business direction of Department.
Communicate the Departmental leadership vision/strategy and then manage people and technology to follow that direction.
Monitor metrics, problems, trends, etc., in order to determine solutions, required process changes, etc. that will make the function more efficient.
Establish and follow project accounting processes and procedures to effectively track, record and control project expenditures, and submit required project financial reports.
Create periodic reporting and ad-hoc materials related to the management of the business analysis practice
Report to the General Manager and engages day to day with Delivery Directors, Business and Portfolio GMs as needed
Centralize the work intake of all projects and integrate horizontally across the enterprise to track interdependencies and resource constraints (i.e. Channels, Digital Strategy, etc): 30%
Map and sequence existing and future work to maintain a consistent velocity
What Are We Looking For/What Experience Do You Need?"
Bachelor's Degree or higher required.
5 - 8 years of experience leading, managing, and delivering enterprise solutions for complex programs, or other
Demonstrated ability to design and deliver enterprise resource management programs
Executive presence, skillful communicator, effective decision maker with an ability to engage and collaborate at all levels of the organization from analyst to the C-Suite with representatives across the business and IT
Communication Skills - Strong technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others without interrupting. Seeks clarification and confirms shared understanding when communicating.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't represent him/herself for personal gain.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility.
Personal Accountability - Clearly accepts responsibility for tasks, decisions and actions of self and staff. Is excellent at honest analysis. Doesn't shirk personal responsibility. Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.
Perseverance - Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setback.
Show Work Commitment - Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective.
Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business.