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Cathay Pacific
Location: New York, United States
Job type: Contract/Locum
Contact: No Name
Category: Flight Attendant Jobs

Date: 21-Jul-2016

Department: Inflight Services

Reports To: Cabin Crew Base Manager, USA


Location:  JFK, New York


Key Responsibilities:

  • To ensure the smooth running of the JFK Cabin Crew Base office and operational functions including scheduling, pre-flight planning and other regulatory mandated tasks.
  • Completing all regulatory pre departure duties.
  • Provide accurate and timely personnel and administration for JFK Based Cabin Crew.
  • To enhance the performance standard of JFK based Cabin Crew through positive reinforcement and recognition.
  • Assist with the promotion and recruitment of JFK Based Cabin Crew.
  • To build strong working relationships with the JFK Base Cabin Crew Community.
  • To be the source of support and guidance for all Cabin Crew in the changing business and operational environment.
  • To promptly track and follow up all customer compliments and any complaints.
  • To keep abreast and be knowledgeable about all Cabin Crew related policies and procedures.
  • To provide ad hoc and immediate support to all Cabin Crew in the event of a crisis, disruption or traumatising incident.
  • To conduct and manage any investigations required related to discipline issues or grievances.
  • Managing all roster data.
  • Liaise with Airports and other department staff as necessary; attend/conduct CCG and other Cabin Crew meetings.
  • Shift work including nights and weekends is required.



  • Minimum 5 years relevant work experience in airline industry.
  • Knowledge of Cabin Crew operational environment and standards including safety and inflight service is preferred.
  • Delivery of outstanding customer service in a changing and challenging environment.
  • Familiarity with conducting competency/behavioral based interviews.
  • Excellent communication and interpersonal skills.
  • Computer literacy e.g. Excel, Powerpoint, MS Word.
  • Superior independent work habits.
  • All persons hired will be required to verify identity and eligibility to work in the United States.  No sponsorship for employment visa status is available for this position.


Cathay Pacific Airways Limited is an equal opportunity employer.

Job Segment: Flight Attendant, Aviation

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