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10 months ago
Cathay Pacific
Location: Boston, MA, Massachusetts
Job type: Contract/Locum
Contact: No Name
Category: Supervisors

Key Responsibilities:

  • Develop, implement and monitor of the cargo servicing plan, including the supervision of customer service, and the operation of the handling agents, report performance and status, qualitatively and quantitatively.
  • Develop forecasts of future service and manpower needs, standardize and implement of procedures.
  • Implement operations plans to optimize booking for space and weight utilization of the aircraft.
  • Interface with various airport authorities, and local and government agencies.
  • Ensure all HVY cargo, Live Animals, Perishables and other HIGH yielding cargos are being handled according to company standards.
  • Facilitate monthly supplier meetings to resolve service delivery issues and look for areas of improvement as well as "Cost Reduction".
  • Perform the function of CX Accident Coordinator for BOS during an E&A incident as well as to ensure all service providers and airport officials are up to speed with our policies and procedures to this regards.
  • Coordinate and arrange all necessary training for CTO/RHO as well as CX customer service staff to ensure we are in compliance with CX and Government regulations where needed.
  • Manage to CX KPI Standards as well as ensuring our suppliers are meeting or exceeding our targets.
  • Assist Sales & Marketing team to ensure BOS meets and/or exceeds the 70% e-AWB acceptance target.
  • Coordinate with JFK/EWR for space allotment if requested.
  • Manage our ULD inventory to the port allocation.
  • Assist with on forwarding of import cargos that may require trucking to the hinterland.
  • Develop and manage a Cargo Sales & Service Agent.


  • Minimum 2-3 years cargo operations, sales and customer service supervisory/management experience.
  • In-depth communication, management and demonstrated leadership ability.
  • Proven success records in setting and achieving goals.
  • Excellent decision making & administrative skills.
  • Good planning & organizational skills.
  • Sound knowledge in air cargo warehousing operations.
  • Sound knowledge in B747 freighter
  • Sound knowledge of TSA safety and security requirements
  • Knowledge of air cargo computer/AIRIMP system
  • Knowledge of air cargo build-up
  • Knowledge of air cargo tariff and TACT Rules
  • Knowledge of air cargo Dangerous Goods acceptance preferred
  • Familiar with aircraft weight & balance procedures preferred
  • Shift duties required.
  • Must possess a valid MA Driver License with good driving records to operate a company vehicle.
  • Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.


Cathay Pacific Airways Limited is an equal opportunity employer.

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