Develop, implement and monitor of the cargo servicing plan, including the supervision of customer service, and the operation of the handling agents, report performance and status, qualitatively and quantitatively.
Develop forecasts of future service and manpower needs, standardize and implement of procedures.
Implement operations plans to optimize booking for space and weight utilization of the aircraft.
Interface with various airport authorities, and local and government agencies.
Ensure all HVY cargo, Live Animals, Perishables and other HIGH yielding cargos are being handled according to company standards.
Facilitate monthly supplier meetings to resolve service delivery issues and look for areas of improvement as well as "Cost Reduction".
Perform the function of CX Accident Coordinator for BOS during an E&A incident as well as to ensure all service providers and airport officials are up to speed with our policies and procedures to this regards.
Coordinate and arrange all necessary training for CTO/RHO as well as CX customer service staff to ensure we are in compliance with CX and Government regulations where needed.
Manage to CX KPI Standards as well as ensuring our suppliers are meeting or exceeding our targets.
Assist Sales & Marketing team to ensure BOS meets and/or exceeds the 70% e-AWB acceptance target.
Coordinate with JFK/EWR for space allotment if requested.
Manage our ULD inventory to the port allocation.
Assist with on forwarding of import cargos that may require trucking to the hinterland.
Develop and manage a Cargo Sales & Service Agent.
Minimum 2-3 years cargo operations, sales and customer service supervisory/management experience.
In-depth communication, management and demonstrated leadership ability.
Proven success records in setting and achieving goals.
Excellent decision making & administrative skills.
Good planning & organizational skills.
Sound knowledge in air cargo warehousing operations.
Sound knowledge in B747 freighter
Sound knowledge of TSA safety and security requirements
Knowledge of air cargo computer/AIRIMP system
Knowledge of air cargo build-up
Knowledge of air cargo tariff and TACT Rules
Knowledge of air cargo Dangerous Goods acceptance preferred
Familiar with aircraft weight & balance procedures preferred
Shift duties required.
Must possess a valid MA Driver License with good driving records to operate a company vehicle.
Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.
Cathay Pacific Airways Limited is an equal opportunity employer.