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10 months ago
Cathay Pacific
Location: Portland, Oregon
Job type: Contract/Locum
Contact: No Name
Category: Supervisors

Date: 03-Aug-2016

Department:  Cargo

Reports To:  Cargo Manager, Portland / Responsible for Cargo Sales and Service Agents


Location:  Portland, Oregon


Key Responsibilities:

  • Develop, implement and monitor of the cargo servicing plan, including the supervision of customer service, and the operation of the handling agents, report performance and status, qualitatively and quantitatively.
  • Develop forecasts of future service and manpower needs, standardize and implement of procedures, and to recommend and conduct training for the cargo staff.
  • Assist Manager to maintain and increase customer base and revenue.
  • Ensure that cargo accounts solicited receive assistance and coordination of cargo movement.
  • Implement operations plans to optimize booking for space and weight utilization of the aircraft, both with cargo sales and service agents, the handling agents and key customers.
  • Develop service and standard to streamline cargo procedures.
  • Assist Manager with major forwarders by recommending sales & servicing plans.
  • Interface with various airport authorities, local and government agencies.
  • Assist Manager with local E&A activities.
  • Conduct regular meetings with service vendors to review performances and update new policies.
  • Develop and manage a staff of Cargo Sales & Service Agents.



  • Minimum 2-3 years cargo operations, sales and customer service supervisory/management experience.
  • In-depth communication, management and demonstrated leadership ability.
  • Proven success records in setting and achieving goals.
  • Excellent decision making & administrative skills.
  • Good planning & organizational skills.
  • Sound knowledge in air cargo warehousing operations.
  • Sound knowledge in 787 cargo freighter operation preferred
  • Sound knowledge of TSA safety and security requirements
  • Knowledge of air cargo computer/AIRIMP system & cargo build-up
  • Knowledge of air cargo tariff and TACT Rules
  • Knowledge of air cargo Dangerous Goods acceptance preferred
  • Familiar with aircraft weight & balance procedures
  • Shift duties required
  • All persons hired will be required to verify identity and eligibility to work in the United States. No sponsorship for employment visa status is available for this position.


Cathay Pacific Airways Limited is an equal opportunity employer.

Nearest Major Market: Portland Oregon 

Job Segment: Sales, Aviation

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