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8 months ago
American Airlines
Location: Phoenix, Arizona
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
Act as an administrative resource to and in support of both the Customer Relations and Baggage Resolution departments by handling filing, mail, faxes, copying and customer research.

Principal Duties and Responsibilities

* Proofread and print response letters to customers

* Process data input for customer correspondence and station reports

* Maintain department files

* Communicate with customers using prepared correspondence

* Organize and distribute incoming and outgoing mail and faxes

* Distribute voice mail messages to designated area

* Interface with accounting to produce compensation payments and distribute to customers

* Perform other related duties as required or requested

* Meet performance standards for quality, quantity and accuracy

Job Qualifications

* High School Diploma or equivalent

* Ability to perform all job duties in a timely manner and communicate problems and concerns to management

* Attention to detail and organization

* Team player and people oriented

* Ability to master departmental Customer Tracking System software

* Work well with minimal supervision

* Ability to handle multiple priorities

* Familiarity with Microsoft Word

* Willingness and ability to perform repetitive tasks efficiently

* Ability to operate copy machine, fax machine, scanner and printer

Additional Locations: None

Requisition ID: 8624

Nearest Major Market: Phoenix

Job Segment:
Clerical, Administrative

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