Consumer Affairs Representative
Department: Ground Operations
Reports To: VP, Ground Operations
Basic Function: The Consumer Affairs Representative receives, researches and responds to customer complaints, compliments, and comments. He/she will monitor complaints received via multiple sources, including social media. Working in conjunction with other Company managers, the Consumer Affairs Representative will respond appropriately to customers. He/she will maintain a database of all correspondence, analyze service failures, and provide reports as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Penair is an equal opportunity employer