Basic Function: System-wide technical help desk A. Qualifications: 1. At least two years airline ticket counter (Customer Service Agent) or Reservations Agent experience preferred. 2. Excellent customer service and ticketing skills. 3. Knowledge of SABRE (native and Interact). 4. Knowledge of fares, public and private. 5. Knowledge of PC’s. 6. Ability to work independently and as team member, including excellent communication and interpersonal skills. B. Authority: N/A C. Responsibility: 1. Serves as system-wide technical help desk and after hours contact for departments such as ticket counter, operations and cargo. 2. Assists with group movement, scheduling changes and inventory control. 3. Assists with ticketing, pricing, booking, seating of passengers. 4. Documents, tracks, monitors SABRE incidents to ensure timely resolution.