Duties and Responsibility: POSITION PURPOSE Develops and coordinates individual pilot and flight attendant schedules. Essential Duties
Schedule, monitor, and provide efficient customer service to the Pilots and Flight Attendants of Eastern Airlines while following Eastern’s Crewmember work rules and applicable FAR’s, thus insuring adequate crewing of flights.
Maintain the integrity of Eastern’s flight schedule.
Implement the policies & goals established by the Company as directed by the Director OCC.
Interface with other departments to adequately plan and coordinate assignments for crew members for all chartered and ad-hoc flights.
Continuously monitor for legalities of flight crews on duty insuring legal duty and rest requirements are met.
Promptly book all crew deadheads and provide confirmation to crew members. Schedule, modify, and confirm crew hotel lodging requirements on layover.
Reschedule and notify flight crew personnel during irregular operations and delays caused by weather, mechanical or other factors.
Award and cover non-routine time off requests such as vacation, leaves, sick, and trip
Assist in creating flight lines for Bid awards.
Other duties as assigned by the Director of OCC .
Able to learn and efficiently use crew scheduling software.
Must be able to comprehend and have a clear understanding of FAR regulations to insure compliance with regulatory duty and rest rules.
Able to proficiently use all Microsoft office products.
Must be a team player, possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members.
Must be a quick thinker and able to prioritize tasks in a highly operational environment.
Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job. EDUCATION and/or EXPERIENCE. High school diploma or general education degree (GED). Two years previous experience in direct customer service contact. Familiarity with Microsoft Office applications. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner. REASONING/PROBLEM SOLVING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect. DECISION MAKING Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low. PREFERRED KNOWLEDGE, SKILLS AND ABILITIES EDUCATION AND/OR EXPERIENCE At least 1 years related experience. Experience in a call center environment.
PHYSICAL AND VISUAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to sit for long periods of time. Able to use hands to finger, handle, feel, talk or hear over 70% of the time. Able to focus with clear vision at 20 inches or less (computer screen). WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Typically not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays.
*Active United States Driver License in required* TRAVEL REQUIREMENTS None. Job Type: Full-time