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about 1 year ago
Silver Airways
Location: Tallahassee, Florida
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs



Station Agent (Cross-Utilized)



The cross-utilized station agent works at a location where staff performs all the functions of a customer service agent and additionally perform all the functions of a ramp agent. 


Customer Service responsibilities include checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate, meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions, and providing general customer assistance.  The customer service agent is the “face of the airline” and creates a positive impression and a positive travel experience by delivering top quality service.


Ramp responsibilities include marshaling aircraft into parking positions, unloading baggage and delivering it to the baggage claim area, loading luggage on departing flights, assisting customers who use wheelchairs or have difficulty walking, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting  and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork, and coordinating with pilots, the airline dispatch office, and the customer service department.


The station agent can be assigned to work either area on any given day, or may work all of the above functions on a single flight.


Skills & requirements:

  • Prior customer service experience in any industry
  • Ability and desire to provide outstanding customer service
  • Ability to work well as part of a team
  • Excellent communication skills
  • Professional appearance
  • The desire to work in an outdoor, physically demanding, extremely safety sensitive, deadline driven and fast paced environment are essential
  • Must be extremely flexible; willing and able to prioritize Silver Airways work schedule
  • Work any shift in a 24-hour period, including days, nights, weekends and holidays
  • Because Silver Airways’ success is measured by on-time performance of the airline, excellent attendance and punctuality are required for this position
  • Typing/keyboard skills
  • Must be at least 18 years of age and possess a valid state driver's license
  • Ability to lift 70 pounds repeatedly
  • Must be legally authorized to work in the U.S. for any employer without sponsorship.
  • Pre-employment Requirements-Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check.

Silver Airways offers excellent benefits and is an equal opportunity employer.


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