Station Agent (Cross-Utilized)
The cross-utilized station agent works at a location where staff performs all the functions of a customer service agent and additionally perform all the functions of a ramp agent.
Customer Service responsibilities include checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate, meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions, and providing general customer assistance. The customer service agent is the “face of the airline” and creates a positive impression and a positive travel experience by delivering top quality service.
Ramp responsibilities include marshaling aircraft into parking positions, unloading baggage and delivering it to the baggage claim area, loading luggage on departing flights, assisting customers who use wheelchairs or have difficulty walking, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork, and coordinating with pilots, the airline dispatch office, and the customer service department.
The station agent can be assigned to work either area on any given day, or may work all of the above functions on a single flight.
Skills & requirements:
Silver Airways offers excellent benefits and is an equal opportunity employer.