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11 months ago
Silver Airways
Location: Tampa, Florida
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
Customer Service Agent 
Customer Service responsibilities include: 
• Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate 
• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
• Providing general customer assistance, complying with all safety procedures and station policies 
• Providing accurate gate, flight arrival and departure information, as well as answer general inquires 
• Assist special needs passengers, resolve customer complaints and other duties as delegated 
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines 
• Communicate clearly and accurately with customers as well as ground and aircraft personnel 
• Miscellaneous duties as assigned by Manager and Supervisor 
• Conduct other duties as assigned Knowledge Skills and Abilities 
• Must be at least 18 years of age 
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays 
• Must be extremely flexible; willing and able to prioritize Silver work schedule 
• Must be able to work in a fast paced, deadline driven environment. 
• Must have professional appearance 
• Excellent attendance and punctuality required 
• Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check. 
• Must own and be able to maintain a current driver's license 
• Must own a current U.S. Passport or Equivalent with applicable Visas 
Education and Experience 
• At least 1 year customer service required 
• Aviation experience preferred 
Physical Requirements 

• Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly 
• Working Conditions: Normal working conditions absent extreme factors

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer Silver Airways offers excellent benefits including travel benefits and is an equal opportunity employer. EOE/M/F/D/V/G

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