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about 1 year ago
American Airlines
Location: Nashville-Davidson, Tennessee
Job type: Contract/Locum
Contact: No Name
Sector: Airport
Category: Customer Service Jobs
POSITION TITLE: CSA - Airport Customer Service Agent

Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
- Sells tickets, processes ticket changes, creates and books reservations.
- Ensures FAA, Company and airport regulations are followed.
- Enforces safety/security measures and protects sensitive zones.
- Facilitates the passenger boarding process.
- As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
- Logs in tickets and completes sales reports
- Performs other related duties as required. 

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