11 months ago
With annual sales of $11 billion in fiscal year 2016, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 60 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.
In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.
Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.
CUSTOMER SERVICE ACCOUNT ADMIN - CUSTOMER SUPPORT OPERATIONS (Hauppauge, New York)
REQ # 4571
Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts, and ensures compliance with warranty or maintenance agreements.
1. Military programs & Military Contracts interpretation.
2. Achieve CSM Sales Plan and Military LISC. Manage Cost / Pricing efforts.
3. Attend / Conduct Meetings on MPS & Production needs & Shortages.
4. Interface and coordinate activities with Irvine, Hauppauge & DCMA personnel
5. Reconcile new orders entered in Irvine, EDI tranferred to Hauppauge and negotiate promise dates with Hauppauge.
6. Backup for WAWF, Customer Support Military Repair Administration.
7. Effective communication skills - Email, Phone and face to face.
8. Relationship Building - contacts change frequently and building bridges is a key to success in this job.
9. Innovative Self Starter - needs to be able to pick up an issue and run with it with little to no instruction. Takes charge and accountability.
10. Product & Systems Knowledge- Understanding where our products fit in the big picture and how they work is a key.
11. Proficient with Microsoft Office is a must - Computer systems capability is very important as we are on two different systems between Irvine and Hauppauge.
Education and Experience
Bachelors degree (BA) in Business Administration or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in technical product customer support or contract administration.
Knowledge, Skills and Abilities
Knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable. May require knowledge of international trade and export requirements. Maintains a thorough knowledge of Parker products and customers. Knowledge of and ability to effectively apply implement continuous improvement principles and techniques. Proficient with standard business application software and specialized data analysis or materials systems (e.g. electronic data interface (EDI) or manufacturing resource planning (MRP) systems). Ability to work on a variety of problems of moderate scope and complexity where analysis of the situation or data requires thorough identification of factors and analysis of impact; work within general work objectives; evaluate alternative solutions that may require coordination across multiple teams. Ability to read, analyze, and interpret policies and contracts or agreements, and recommend changes to procedures. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. Ability to effectively communicate and present information to team members, team leaders, and customers. Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.
TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Overnight, long distance travel may be required, based on the individual needs of the position.
(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)
HOW TO APPLY
Please upload resume in Word or PDF format with your online application at parker.com/careers referencing job code # 4571. A cover letter summarizing experience against above qualifications is recommended.
EQUAL EMPLOYMENT OPPORTUNITY
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.