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Customer Assistance Representative


American Airlines
Location: Dallas, Texas
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
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The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

* Accepting, checking and tagging customers’ baggage at kiosks

* Processing and completing credit card baggage transactions at kiosks

* Assisting customers with self-service kiosk check-in and kiosk baggage processing

* Queuing lines in ticket counter areas

* Accepting and activating customers’ self-tagged baggage

* Performing clearance and verification of documents at kiosks

* Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement

Qualifications:

* Must have high school diploma or GED equivalent

* Must be 18 years of age or older

* Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Job Segment:
Customer Service Representative, Customer Service
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

* Accepting, checking and tagging customers’ baggage at kiosks

* Processing and completing credit card baggage transactions at kiosks

* Assisting customers with self-service kiosk check-in and kiosk baggage processing

* Queuing lines in ticket counter areas

* Accepting and activating customers’ self-tagged baggage

* Performing clearance and verification of documents at kiosks

* Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement

Qualifications:

* Must have high school diploma or GED equivalent

* Must be 18 years of age or older

* Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Job Segment:
Customer Service Representative, Customer Service
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