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14 days ago
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Customer Assistance Representative Part Time


American Airlines
Location: Texas, United States
Job type: Part Time
Sector: Airport
Category: Customer Service Jobs
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The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central

America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional

manner:

- Accepting, checking and tagging customers’ baggage at kiosks

- Processing and completing credit card baggage transactions at kiosks

- Assisting customers with self-service kiosk check-in and kiosk baggage processing

- Queuing lines in ticket counter areas

- Accepting and activating customers’ self-tagged baggage

- Performing clearance and verification of documents at kiosks

- Possibly performing additional related duties as deemed operationally necessary by management in accordance with the

collective bargaining agreement

Qualifications

- Must have high school diploma or GED equivalent

- Must be 18 years of age or older

- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some

locations

- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification

display areas (SIDA), if applicable

- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

- Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: San Antonio

Job Segment:
Customer Service Representative, Customer Service
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central

America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional

manner:

- Accepting, checking and tagging customers’ baggage at kiosks

- Processing and completing credit card baggage transactions at kiosks

- Assisting customers with self-service kiosk check-in and kiosk baggage processing

- Queuing lines in ticket counter areas

- Accepting and activating customers’ self-tagged baggage

- Performing clearance and verification of documents at kiosks

- Possibly performing additional related duties as deemed operationally necessary by management in accordance with the

collective bargaining agreement

Qualifications

- Must have high school diploma or GED equivalent

- Must be 18 years of age or older

- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some

locations

- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification

display areas (SIDA), if applicable

- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

- Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: San Antonio

Job Segment:
Customer Service Representative, Customer Service
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