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about 1 year ago
American Airlines
Location: Raleigh, North Carolina
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central
America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional

- Accepting, checking and tagging customers’ baggage at kiosks
- Processing and completing credit card baggage transactions at kiosks
- Assisting customers with self-service kiosk check-in and kiosk baggage processing
- Queuing lines in ticket counter areas
- Accepting and activating customers’ self-tagged baggage
- Performing clearance and verification of documents at kiosks
- Possibly performing additional related duties as deemed operationally necessary by management in accordance with the
collective bargaining agreement




- Must have high school diploma or GED equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification
display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.


*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: Raleigh 
Job Segment: Customer Service Representative, Customer Service

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