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3 months ago
Location: Mesa, Arizona
Job type: Permanent
Sector: HR & Recruitment
Category: Customer Service Jobs
Job Description:


Coordinating with suppliers, internal business partners (i.e.: Payroll) and other benefits specialists, research and respond to complex customer issues (customers include employees, dependents, retirees, terminated employee)


Provide customer care support for new hire, life event, annual and special enrollments


Review employee communications to ensure clarity for the end user


Research, respond to, and resolve inquiries and problems of various complexities


Track and coordinate responses to end users using enterprise case management tools


Facilitate and coordinate functional sub team meetings as needed to address issues or service gaps


Provide employee benefits presentations, participate in benefits-related employee meetings, and coordinate with the appropriate individuals to ensure benefits-related written and electronic communications are up-to-date


Support the continuous improvement of benefits service delivery


Perform other duties as directed by Global Benefits and HR Operations

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.


Human Resources & Admin

Relocation Assistance Available

No. Relocation assistance is not a negotiable benefit.


Typical Experience/ Education:

Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Basic Qualifications:


1 or more years of Customer Care experience working with multiple internal stakeholders and suppliers

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications:


1 or more years of global employee benefits and HR experience

* CEBS or similar professional designations

* Knowledge and understanding of Workday

* Knowledge and understanding of ServiceNow

* Experience in the benefits field

Experience Level

Individual Contributor

Job Type



Yes, 10 % of the Time

Contingent Upon Program Award




Job Code



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