Email me newest jobs similar to this one
2 months ago
only 22 days until close

Customer Project Manager (Airframe/Avionics)


StandardAero
Location: Augusta, Maine
Job type: Permanent
Sector: Airport
Category: Senior Manager
Apply
Select how you want to share:
View similar
Position Description

The Customer Project Manager will be responsible for the overall success of the assigned project to ensure quality, schedule and budget are achieved by coordinating with all departments supporting the project. The Customer Project Manager will be responsible for being the primary customer contact and managing a successful customer experience.

- Monitors all events related to customer aircraft, maintains status reports and coordinates with appropriate department mangers to ensure that customer commitments are met.
- Prepares event quotations for customer approval. Identifies event discrepancies and provides customer with appropriate options.
- Review customer invoices for accuracy of signoffs, labor, material issues and pricing. Ensures that pricing reflects customer commitments, special programs, warranty, economic consideration, etc. , as applicable
- Administers contracts and special programs. When necessary, develops presentation representing the customer’s situation and negotiate with the manufacturer.
- Maintains communication with the customer regarding the status and disposition of the program and their financial obligations
- Resolves customer billing disputes
- Administers, processes and resolves MSP/Warranty issues for customers.
- Coordinates spare parts sales and customer unit repairs.
- Administers and coordinates discounts and mark-ups as required.
- Resolves Work In Process (WIP) issued with the accounting department.
- Travels to customer locations to establish and maintain good working relationships.
- Provides information to customers regarding programs, pricing and capabilities to generate sales to the Facility.
- Other duties as assigned.
Position Requirements

• High School Diploma or equivalent required, Bachelor degree or post-secondary education preferred.
• Airframe and Powerplant License preferred.
• Must have extensive technical knowledge of corporate aircraft and systems.
• Strong financial acumen; prior experience with budgets and financial statements.
• Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility.)
• Strong verbal and written communication skills as well as presentation skills.
• Experience building strong working relations with customers.
• Prior experience in MS office, MS Project a plus.
Position Description

The Customer Project Manager will be responsible for the overall success of the assigned project to ensure quality, schedule and budget are achieved by coordinating with all departments supporting the project. The Customer Project Manager will be responsible for being the primary customer contact and managing a successful customer experience.

- Monitors all events related to customer aircraft, maintains status reports and coordinates with appropriate department mangers to ensure that customer commitments are met.
- Prepares event quotations for customer approval. Identifies event discrepancies and provides customer with appropriate options.
- Review customer invoices for accuracy of signoffs, labor, material issues and pricing. Ensures that pricing reflects customer commitments, special programs, warranty, economic consideration, etc. , as applicable
- Administers contracts and special programs. When necessary, develops presentation representing the customer’s situation and negotiate with the manufacturer.
- Maintains communication with the customer regarding the status and disposition of the program and their financial obligations
- Resolves customer billing disputes
- Administers, processes and resolves MSP/Warranty issues for customers.
- Coordinates spare parts sales and customer unit repairs.
- Administers and coordinates discounts and mark-ups as required.
- Resolves Work In Process (WIP) issued with the accounting department.
- Travels to customer locations to establish and maintain good working relationships.
- Provides information to customers regarding programs, pricing and capabilities to generate sales to the Facility.
- Other duties as assigned.
Position Requirements

• High School Diploma or equivalent required, Bachelor degree or post-secondary education preferred.
• Airframe and Powerplant License preferred.
• Must have extensive technical knowledge of corporate aircraft and systems.
• Strong financial acumen; prior experience with budgets and financial statements.
• Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility.)
• Strong verbal and written communication skills as well as presentation skills.
• Experience building strong working relations with customers.
• Prior experience in MS office, MS Project a plus.
Apply

Email me newest jobs similar to this one

  Back to the top