5 months ago
Customer Quality Technician
Business Unit UTC Aerospace Systems
Job ID 54575BR Date posted 09/29/City Troy
Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 26 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.
Today, the fully integrated landing systems we design, test and manufacture help millions of passengers reach their destinations safely. But we aren’t satisfied with today’s success. Our global Landing Systems team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
We have an immediate opening for a Customer Quality Technician in our Troy, OH facility.
Position Responsibilities Include:
Manage Wheel and Brake Customer Returns:
Issue Service Notifications (SAP)
Create Sales and Work Orders
Coordinate Customer Quotes and Approvals
Prepare Shipping and Deliviery e. Participate in Customer Status Calls
Use critical thinking and problem solving skills to resolve customer related issues.
Implement new procedures and techniques to improve processes.
Communicate effectively to resolve questions, problems, and escalate complex issues.
Periodically assist in orienting and training other employees.
Qualification: Minimum Required Qualifications:
High School Diploma with 2 plus years MRP (SAP or related) experience
Strong Computer skills (Microsoft Office) experience
AA/AS degree or BA/BS degree plus 3 plus years MRP (SAP or related) experience
Extensive ERP and MRP System Experience
Education: High School Diploma with 2 plus years MRP (SAP or related) experience
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.