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Customer Service Account Administrator - CSO G 7192


Parker Aerospace
Location: United States, North America
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
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Parker

With annual sales of $11 billion in fiscal year 2016, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial, and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 60 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.

PARKER AEROSPACE

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.

Major Duties

CONTRACTS/CUSTOMER SERVICE ACCOUNT ADMINISTRATOR - #7192
CUSTOMER SUPPORT OPERATIONS (Glendale, AZ)

Administers PSAs (Product Support Agreements), LTAs (Long Term Agreements) as well as daily warranty and maintenance purchase orders for customer aftermarket accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts working closely with the Division teams for on-time delivery. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts, and ensures compliance with customer agreements.

RESPONSIBILITIES
1. Primary responsibility is to provide excellent customer service for our customers: Contract review, quote creation and provide customer status reports.
2. Contract review and flow down to the site teams.
3. Collaborate with the division team to achieve on time delivery of repaired units.
4. Effective communication skills - Email, Phone and face to face.
5. Relationship Building – both internal as well as external customers
6. Innovative Self Starter - ability to pick up an issue and run with it with little to no instruction. Takes charge and is accountable. Effective organizational skills and quick learner are critical attributes.
7. Product & Systems Knowledge- Ability to learn and understand the big picture of our products and the Aerospace aftermarket
8. Proficient with Microsoft Office.

QUALIFICATIONS

Education and Experience
Bachelor’s degree (BA) in Business Administration or related field.
Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in contract administration or technical product customer support.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit or stand at assigned work station. The employee frequently is required to use hands to operate a computer and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Overnight, long distance travel may be required, based on the individual needs of the position.

(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

HOW TO APPLY

Please upload resume in Word or PDF format with your online application at parker.com/careers referencing job code #7192. A cover letter summarizing experience against above qualifications is recommended.

Closing Statement

EQUAL EMPLOYMENT OPPORTUNITY
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.
Parker

With annual sales of $11 billion in fiscal year 2016, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial, and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 60 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.

PARKER AEROSPACE

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.

Major Duties

CONTRACTS/CUSTOMER SERVICE ACCOUNT ADMINISTRATOR - #7192
CUSTOMER SUPPORT OPERATIONS (Glendale, AZ)

Administers PSAs (Product Support Agreements), LTAs (Long Term Agreements) as well as daily warranty and maintenance purchase orders for customer aftermarket accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts working closely with the Division teams for on-time delivery. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts, and ensures compliance with customer agreements.

RESPONSIBILITIES
1. Primary responsibility is to provide excellent customer service for our customers: Contract review, quote creation and provide customer status reports.
2. Contract review and flow down to the site teams.
3. Collaborate with the division team to achieve on time delivery of repaired units.
4. Effective communication skills - Email, Phone and face to face.
5. Relationship Building – both internal as well as external customers
6. Innovative Self Starter - ability to pick up an issue and run with it with little to no instruction. Takes charge and is accountable. Effective organizational skills and quick learner are critical attributes.
7. Product & Systems Knowledge- Ability to learn and understand the big picture of our products and the Aerospace aftermarket
8. Proficient with Microsoft Office.

QUALIFICATIONS

Education and Experience
Bachelor’s degree (BA) in Business Administration or related field.
Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in contract administration or technical product customer support.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit or stand at assigned work station. The employee frequently is required to use hands to operate a computer and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Overnight, long distance travel may be required, based on the individual needs of the position.

(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

HOW TO APPLY

Please upload resume in Word or PDF format with your online application at parker.com/careers referencing job code #7192. A cover letter summarizing experience against above qualifications is recommended.

Closing Statement

EQUAL EMPLOYMENT OPPORTUNITY
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.
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