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5 months ago
Ravn Alaska
Location: Alaska, United States
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs

This is recruitment for Customer Service Agents. This position will be located in St. Marys, Alaska. Schedule to be determined. Candidate must be flexible – able to work days/nights/weekends/holidays.


MINIMUM QUALIFICATIONS: High School Diploma required. Detail oriented with the ability to prioritize multiple tasks. Able to work with minimal supervision in a public setting with multiple employees and distractions. Ability to lift up to 50 pounds on a consistent basis. Professional appearance; attention to detail and accuracy at all times.


MINIMUM REQUIREMENTS: Responsible for ensuring that every customer is served in an efficient, thorough and courteous manner. Responsible for placing customer service second only to safety. Work interactively and cooperatively with all related departments. Advise customers of any flight updates within guidelines established. Responsible for completing annual recurrent training relative to regulatory and Company requirements. Maintain confidentiality of Company affairs with customers or within hearing distance of customers. Maintain a professional image and demeanor at all times. Utilize appropriate channels when situation dictates, specifically, redirecting customer behavior, requesting supervisory assistance if necessary. Visually monitor all passenger carry-on baggage to ensure compliance with program.


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