6 months ago
DATE: September 27, 2017
TO: All Qualified Applicants
FROM: Human Resources
RE: Customer Service Agent
CLOSING DATE: Open Until Filled
This is a recruitment for Customer Service Agent. This position will be located in
Nome, Alaska. This is a full time benefit eligible position. Schedule to be
determined. Candidates must be flexible – able to work days, nights, weekends,
MINIMUM QUALIFICATIONS: High School Diploma or GED. Strong customer service
skills. Ability to prioritize multiple tasks. Able to work with minimal supervision in a
public setting with multiple employees and distractions. Ability to lift up to 50 pounds on a
consistent basis. Professional appearance and demeanor; attention to detail and accuracy
at all times.
MINIMUM REQUIREMENTS: Responsible for ensuring that every customer is served in
an efficient, thorough and courteous manner. Responsible for placing customer service
second only to safety. Work interactively and cooperatively with all related departments.
Advise customers of any flight updates within guidelines established. Responsible for
completing annual recurrent training relative to regulatory and Company requirements.
Maintain confidentiality of Company affairs with customers or within hearing distance of
customers. ALL INTERESTED INTERNAL APPLICANTS ARE ENCOURAGED TO SUBMIT A
COMPLETED EMPLOYMENT APPLICATION TO Ravn Alaska, Human Resources, 4700 Old
International Airport Road, Anchorage, AK Fax 266-8401. NO PHONE CALLS PLEASE.
Ravn Alaska is an Equal Opportunity Employer. We adhere to a policy of making
employment decisions without regard to race, color, religion, sex, national origin,
citizenship, age or disability. We assure you that your opportunity for employment
with Era Alaska depends solely on your qualifications.