5 months ago
DATE: October 4, 2017
TO: All Interested Applicants
FROM: Human Resources
RE: Customer Service Agent/Galena/Part Time/Temporary
CLOSING DATE: Open Until Filled
This recruitment is for a Customer Service Agent. This position will be located in
Galena, Alaska. Schedule to be determined. Candidate must be flexible – able to
work days/nights/weekends/holidays. This is a part time, temporary position that
will last for a duration of 2-3 months with potential for longer if available.
MINIMUM QUALIFICATIONS: High School Diploma required. Detail oriented with the
ability to prioritize multiple tasks. Able to work with minimal supervision in a public
setting with multiple employees and distractions. Ability to lift up to 50 pounds on a
consistent basis. Professional appearance; attention to detail and accuracy at all times.
MINIMUM REQUIREMENTS: Responsible for ensuring that every customer is served in
an efficient, thorough and courteous manner. Responsible for placing customer service
second only to safety. Work interactively and cooperatively with all related departments.
Advise customers of any flight updates within guidelines established. Responsible for
completing annual recurrent training relative to regulatory and Company requirements.
Maintain confidentiality of Company affairs with customers or within hearing distance of
customers. Maintain a professional image and demeanor at all times. Utilize appropriate
channels when situation dictates, specifically, redirecting customer behavior, requesting
supervisory assistance if necessary. Visually monitor all passenger carry-on baggage to
ensure compliance with program. ALL INTERESTED PERSONS ARE ENCOURAGED TO SUBMIT A COMPLETED
EMPLOYMENT APPLICATION TO Ravn Alaska, Human Resources, 4700 Old International
Airport Road, Anchorage, AK Fax 266-8401. No Phone Calls.
Ravn Alaska is an Equal Opportunity Employer. We adhere to a policy of making
employment decisions without regard to race, color, religion, sex, national origin,
citizenship, age or disability. We assure you that your opportunity for employment
with Ravn Alaska depends solely on your qualifications.