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about 1 month ago
Ravn Alaska
Location: Alaska, United States
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
This is recruitment for Customer Service Agents. This position will be located in St.
Marys, Alaska. Schedule to be determined. Candidate must be flexible – able to
work days/nights/weekends/holidays.
MINIMUM QUALIFICATIONS: High School Diploma required. Detail oriented with the
ability to prioritize multiple tasks. Able to work with minimal supervision in a public
setting with multiple employees and distractions. Ability to lift up to 50 pounds on a
consistent basis. Professional appearance; attention to detail and accuracy at all times.
MINIMUM REQUIREMENTS: Responsible for ensuring that every customer is served in
an efficient, thorough and courteous manner. Responsible for placing customer service
second only to safety. Work interactively and cooperatively with all related departments.
Advise customers of any flight updates within guidelines established. Responsible for
completing annual recurrent training relative to regulatory and Company requirements.
Maintain confidentiality of Company affairs with customers or within hearing distance of
customers. Maintain a professional image and demeanor at all times. Utilize appropriate
channels when situation dictates, specifically, redirecting customer behavior, requesting
supervisory assistance if necessary. Visually monitor all passenger carry-on baggage to
ensure compliance with program 

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