Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 60 destinations in the United States, Dominican Republic, and Mexico on more than 270 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
The Customer Service Instructor II is responsible for conducting training classes for customer service above wing employees as per standards, coaching Station Trainers with facilitation and presentation skills, and communicating with Management regarding record keeping and recurrent requirements for employees. This individual will analyze, review and provide suggestion for curriculum development and revisions to training resource materials; conduct internal audit of training records for assigned cities; audit other instructor lead classes for improvement; coordinate schedules, facilities and equipment for classes; provide instruction to below wing employees (cross-utilized); and facilitate station openings as assigned by providing guidance to agents and evaluating performance.
Knowledge, Skills and Abilities: