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about 1 year ago
American Airlines
Location: Orlando, Florida
Job type: Contract/Locum
Contact: No Name
Sector: HR & Recruitment
Category: Customer Service Jobs
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction

Resolve customer service and operational problems during tour of duty

Work in operation during peak or irregular periods

Spend majority of time in the operation, interacting with customers and employees

Prepare customer correspondence

Use cross-functional teams to generate and implement quality improvement ideas

Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals

Develop and monitor budgets and spending

Actively seek cost reduction ideas

Monitor lost time and administer the Attendance Control Policy 

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