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18 days ago
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Customer Service Manager


Spirit Airlines
Location: Boston, MA
Job type: Contract/Locum
Contact: No Name
Category: Senior Manager
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Requisition Number 16-0671
Post Date 11/11/2016
Title Customer Service Manager
City Boston
State MA
Description Purpose: Provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner. 

Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost
Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service. Drive necessary changes during irregularities to minimize customer impact and control costs.

Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency. Cultivate a professional work environment by coaching and counseling team members fairly and consistently.

Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements. Build relationships with Governmental Agencies to enhance operational performance and service reliability.



Basic Requirements: physical, mental and environmental job requirements.

Frequently stands, walks, sits, and uses eye/hand coordination, color definition.

Must be able to lift 75 pounds consistently

Work under pressure while still maintaining near 100% accuracy

Proficient in Microsoft Office programs

Ability to work independently on multiple assignments

Highly approachable professional demeanor

In-depth knowledge of airport operations experience


Education/Experience Requirements - Required

Bachelor’s degree or equivalent work experience with at least 2 years airline operations experience


Education/Experience Requirements - Preferred

Graduate degree or equivalent work experience with 2 years airline supervisory experience 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)
Requisition Number 16-0671
Post Date 11/11/2016
Title Customer Service Manager
City Boston
State MA
Description Purpose: Provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner. 

Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost
Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service. Drive necessary changes during irregularities to minimize customer impact and control costs.

Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency. Cultivate a professional work environment by coaching and counseling team members fairly and consistently.

Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements. Build relationships with Governmental Agencies to enhance operational performance and service reliability.



Basic Requirements: physical, mental and environmental job requirements.

Frequently stands, walks, sits, and uses eye/hand coordination, color definition.

Must be able to lift 75 pounds consistently

Work under pressure while still maintaining near 100% accuracy

Proficient in Microsoft Office programs

Ability to work independently on multiple assignments

Highly approachable professional demeanor

In-depth knowledge of airport operations experience


Education/Experience Requirements - Required

Bachelor’s degree or equivalent work experience with at least 2 years airline operations experience


Education/Experience Requirements - Preferred

Graduate degree or equivalent work experience with 2 years airline supervisory experience 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)

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