|Title||Customer Service Manager|
|Description||Purpose: Provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner.
Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost
Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service. Drive necessary changes during irregularities to minimize customer impact and control costs.
Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency. Cultivate a professional work environment by coaching and counseling team members fairly and consistently.
Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements. Build relationships with Governmental Agencies to enhance operational performance and service reliability.
Basic Requirements: physical, mental and environmental job requirements.
Frequently stands, walks, sits, and uses eye/hand coordination, color definition.
Must be able to lift 75 pounds consistently
Work under pressure while still maintaining near 100% accuracy
Proficient in Microsoft Office programs
Ability to work independently on multiple assignments
Highly approachable professional demeanor
In-depth knowledge of airport operations experience
Education/Experience Requirements - Required
Bachelor’s degree or equivalent work experience with at least 2 years airline operations experience
Education/Experience Requirements - Preferred
Graduate degree or equivalent work experience with 2 years airline supervisory experience
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)