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about 1 year ago
Spirit Airlines
Location: Boston, MA, Massachusetts
Job type: Contract/Locum
Contact: No Name
Category: Senior Manager
Requisition Number 16-0671
Post Date 11/11/2016
Title Customer Service Manager
City Boston
State MA
Description Purpose: Provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner. 

Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost
Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service. Drive necessary changes during irregularities to minimize customer impact and control costs.

Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency. Cultivate a professional work environment by coaching and counseling team members fairly and consistently.

Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements. Build relationships with Governmental Agencies to enhance operational performance and service reliability.

Basic Requirements: physical, mental and environmental job requirements.

Frequently stands, walks, sits, and uses eye/hand coordination, color definition.

Must be able to lift 75 pounds consistently

Work under pressure while still maintaining near 100% accuracy

Proficient in Microsoft Office programs

Ability to work independently on multiple assignments

Highly approachable professional demeanor

In-depth knowledge of airport operations experience

Education/Experience Requirements - Required

Bachelor’s degree or equivalent work experience with at least 2 years airline operations experience

Education/Experience Requirements - Preferred

Graduate degree or equivalent work experience with 2 years airline supervisory experience 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)

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