5 months ago
Piedmont Airlines has an opportunity available for a Customer Service Manager in our Boston MA, location who will oversee our seasonal operation in Martha’s Vineyard and Nantucket, MA. The ideal candidate will relocate to Company-provided housing on the Island for approximately 18 weeks during the summer season.
Principal Duties and Responsibilities:
Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with varied duties to include Supervisors and Agents. Administrative duties include daily/weekly/monthly reports. Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, back up for absent employees. Conduct employee performance reviews. Other duties as assigned.
* Proven success as a Team Leader with ability to preplan manpower and equipment
* Ability to work independently, set and meet own deadlines
* Ability to work well with all levels of management and support staff
* Able to defuse conflicts among subordinate employees
* Familiarity with MS Office Suite
* Prior experience with internal controls processes for accountable items
* Flexible schedule
* Motivation to succeed
* At least 18 years of age
* High School Diploma or GED
* Valid Driver’s License
* Minimum of two years supervisory experience; both Ramp and Customer Service.
* Working knowledge of AOA environment
* Extensive knowledge of QIK, Sabre & ICM
* Bachelor's Degree in Aviation, Business or related field
* Airport ramp environment, subject to varied weather conditions and elevated noise levels
* Work weekends, nights, holidays and/or irregular shifts
Stooping, bending, kneeling, lifting up to 70 pounds; provide assistance to customers with disabilities
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion
Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available
M/F Disabled and Vet EEO/AA Employer
Exceptional Aviators – Major Opportunities