Customer Service Managers (CSM) plays a critical role in our day-to-day operations by leading and guiding our employees to provide the most professional customer service in the industry. CSMs are the closest to our customers and our employees therefore pivotal in the interrelationships between the traveling public and our company as well as the growth and development of our front-line employees.
Responsibilities for Customer Service Managers include:
Job Description (Contiued)
Core Competencies for Customer Service Managers include: