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21 days ago
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Customer Service Project Manager


L-3 Canada Operations
Location: Burlington, Massachusetts
Job type: Permanent
Sector: Manufacturing
Category: Customer Service Jobs
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L3 WESCAM is an exciting company providing systems that capture stabilized, high-magnification images from fixed-wing, rotary-wing, UAV, aerostat and ground based platforms. From low-altitude tactical missions to long-range covert surveillance missions, images are transmitted in real-time to fixed and mobile receive locations for immediate interpretation. WESCAM's MX-Series of Electro-optic and Infrared (EO/IR), laser, surveillance and targeting systems provide unparalleled image stability and long-range detection capability to Defense/Military, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. Our dominance of the airborne platform space has positioned us for explosive and game changing growth into ground-based markets.

WESCAM offers a challenging and dynamic work environment. Work with leading-edge technology and tools, alongside some of the best thought leaders in our industry, in an environment that values work/life balance. Benefits include every second Friday off with pay (9/80 work schedule) in addition to regular vacation and public holidays, free on-site gym, free fruit, free bagels on the last day of the week, a strong focus on continuing education and much more. Most of all, WESCAM is working towards a noble cause. Our work has a direct link to saving people's lives and safeguarding freedom around the world. We truly do make a difference in our work and in the world!

For more information, please check us out at: javascript:void(0);

Learn more about the History of WESCAM...

Job Summary

This role provides project management oversight on behalf of the Customer Service Account teams and Product Support teams at WESCAM. Projects are global, strategic initiatives that support our products, market segments and customers. This position will also have responsibilities to ensure customer expectations are met. You will be responsible for bringing together various groups within WESCAM to provide solutions to product and service infrastructure support which includes hardware, services, installation, and configuration, as well as budget planning. This role will include direct interaction with a broad range of technical and business personnel throughout the WESCAM organization.

Tasks to be Accomplished

* Lead the activities of internal cross functional project teams throughout all phases of the project life cycle

* Prepare the project plans and scope documents to identify project goals, objectives to be achieved, success criteria and deliverables

* Prepare project schedules and budgets when required; manage the project to approved timelines and costs

* Identify project risks and manage accordingly

* Identify, raise and manage key issues in a timely fashion

* Prepare and conduct regular updates to senior staff

* Identify internal and external project dependencies; work with relevant stakeholders to address them

* Lead project kick-off meetings

* Coordinate the preparation and submission of project deliverables

* Assist in the development and continuous improvement of Wescam products and services.

* Ability to travel internationally

Qualifications

Skills Required

* Ability to plan, administer and finish projects on time and within budget

* Demonstrated ability to work in a fast-paced service-oriented environment

* Exceptional organization skills

* Excellent communication skills, both written and verbal

* Strong presentation skills

* Strong influence and negotiation skills

* An understanding of aerospace/military maintenance planning concepts would be an asset

* Experience dealing with international clients would be an asset

* Multi-lingual abilities would be an asset

* A solid understanding in fundamentals of mechanical, optical or electronic technologies would be an asset

Experience & Education Requirements

* Minimum 5 years of project management experience as a successful cradle-to-grave Project Manager

* 5 years experience in an aerospace/military environment, preferably in the product services area is desirable

* University or College graduate

* PMP certification is an asset

CAN Security Clearance Required: None

Schedule
: Full-time

Shift
: Day - 1st

Travel
: Yes, 50 % of the Time

Organization
: Division L-3 Wescam
L3 WESCAM is an exciting company providing systems that capture stabilized, high-magnification images from fixed-wing, rotary-wing, UAV, aerostat and ground based platforms. From low-altitude tactical missions to long-range covert surveillance missions, images are transmitted in real-time to fixed and mobile receive locations for immediate interpretation. WESCAM's MX-Series of Electro-optic and Infrared (EO/IR), laser, surveillance and targeting systems provide unparalleled image stability and long-range detection capability to Defense/Military, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. Our dominance of the airborne platform space has positioned us for explosive and game changing growth into ground-based markets.

WESCAM offers a challenging and dynamic work environment. Work with leading-edge technology and tools, alongside some of the best thought leaders in our industry, in an environment that values work/life balance. Benefits include every second Friday off with pay (9/80 work schedule) in addition to regular vacation and public holidays, free on-site gym, free fruit, free bagels on the last day of the week, a strong focus on continuing education and much more. Most of all, WESCAM is working towards a noble cause. Our work has a direct link to saving people's lives and safeguarding freedom around the world. We truly do make a difference in our work and in the world!

For more information, please check us out at: javascript:void(0);

Learn more about the History of WESCAM...

Job Summary

This role provides project management oversight on behalf of the Customer Service Account teams and Product Support teams at WESCAM. Projects are global, strategic initiatives that support our products, market segments and customers. This position will also have responsibilities to ensure customer expectations are met. You will be responsible for bringing together various groups within WESCAM to provide solutions to product and service infrastructure support which includes hardware, services, installation, and configuration, as well as budget planning. This role will include direct interaction with a broad range of technical and business personnel throughout the WESCAM organization.

Tasks to be Accomplished

* Lead the activities of internal cross functional project teams throughout all phases of the project life cycle

* Prepare the project plans and scope documents to identify project goals, objectives to be achieved, success criteria and deliverables

* Prepare project schedules and budgets when required; manage the project to approved timelines and costs

* Identify project risks and manage accordingly

* Identify, raise and manage key issues in a timely fashion

* Prepare and conduct regular updates to senior staff

* Identify internal and external project dependencies; work with relevant stakeholders to address them

* Lead project kick-off meetings

* Coordinate the preparation and submission of project deliverables

* Assist in the development and continuous improvement of Wescam products and services.

* Ability to travel internationally

Qualifications

Skills Required

* Ability to plan, administer and finish projects on time and within budget

* Demonstrated ability to work in a fast-paced service-oriented environment

* Exceptional organization skills

* Excellent communication skills, both written and verbal

* Strong presentation skills

* Strong influence and negotiation skills

* An understanding of aerospace/military maintenance planning concepts would be an asset

* Experience dealing with international clients would be an asset

* Multi-lingual abilities would be an asset

* A solid understanding in fundamentals of mechanical, optical or electronic technologies would be an asset

Experience & Education Requirements

* Minimum 5 years of project management experience as a successful cradle-to-grave Project Manager

* 5 years experience in an aerospace/military environment, preferably in the product services area is desirable

* University or College graduate

* PMP certification is an asset

CAN Security Clearance Required: None

Schedule
: Full-time

Shift
: Day - 1st

Travel
: Yes, 50 % of the Time

Organization
: Division L-3 Wescam
Apply

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