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11 days ago
Timken
Location: Downers Grove, Illinois
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Customer Service Representative

Lovejoy is seeking an experienced Customer Service Representative to join our team.

Responsibilities of this position include:

* Discuss with customers by telephone or e-mail to provide information about products, to take and/or enter orders, and research customer inquiries.

* Identify, research and resolve customer problems using various tools such as business system, product literature, and internal resources.

* Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns.

* Maintain order frequency through telephone and/or e-mail. Follow up with inbound inquiries daily and develop a working knowledge of accounts.

* Build rapport and credibility among new customers, including traditional and non- traditional accounts.

* Proficiency with Microsoft Office: Word, Excel, PowerPoint, Project

* Utilize CRM software with existing and future customers; maintain account details

* Interface with internal resources to communicate customers’ requests and concerns

The successful candidate possesses the following:

* Experience in Industrial Distribution/OEM customer service

* Strong analytical and problem-solving skills

* ERP System Support: Infor XA and/or SAP

* Must be detail oriented, self-directed, motivated and be able to meet deadlines

* Good communication and interpersonal skills

* Time management skills

* Ability to work under deadlines and handle pressure while multi-tasking

Basic Qualifications:

* High School Diploma required; associates degree preferred

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